About the Role & Team
Are you passionate about creating and developing customized websites, registration forms, and mobile websites within vendor-based solutions to support various partners? We're seeking a part-time Systems Support Associate to support group markets such as *** Meetings, *** Institute, Merchandise, *** Consumer Products, College Recruiting, Public Relations, and several other partners! In this role, you will process new build and modification requests via various platforms including phone and email from internal partners across *** Enterprise. You will advance sales efforts and efficiencies by anticipating needs and proactively providing solutions applicable to each market and/or business use case. This role creates, tracks, and maintains user IDs, training materials, and reports, as well as, provides support for reservations and bookings for *** -sponsored events including guest inquiries, pre-arrival and post-event communication, travel arrangements, merchandise orders, payments, on-site check-in, and fulfillment. You will handle reporting and financial reconciliation at the reservation, event, department, and line of business levels. Join our Team!
This part-time role is located in Lake Buena Vista, FL.
You will report to the Group Event Systems Manager.
What You Will Do
- Actively review all project timelines to ensure the overall project objectives are met.
- Create and maintain online event registration portals for a variety of business units using EventsWith *** , a cloud-based Event Registration system presented by Certain Software, LLC. Develop sites that handle end-to-end registration including creating and updating guest profiles, agenda items, itinerary sessions, and more, accepting asset distribution data, accommodating guest groups and entitlements, creating informational multi-page websites, posting fees accurately, handling inventory-based items and waitlist functionality, and creating invitations (physical and electronic) and receiving final confirmations.
- Be responsible for merchandise event builds in the Merchandise Special Events system, email templates in Courier, virtual queue builds within the "Queue-It" system, and audit user IDs for Certain.
- Collaborate with new partners to discover their needs and craft solutions for their businesses.
- Assist in developing and implementing new event systems and next steps for EventsWith *** resources, and proactively suggest solutions for event partners as new system functionality is released.
- Knowledge of the *** brand, product offerings, and other internal business rules, policies, and procedures on how registration sites are built and led.
- Provide internal communication items on Action Plans and timelines, RSVP Reports, and updates to key partners, Standard Operating Guides, and training materials.
- Abide by all guidelines and complete all asset receipts, distribution, reconciliation, and return.
- Assist the Event Solutions team with guest/client individual registration support needs including end-to-end Guest/Client registration process, distributing event communication messages, processing finance information and merchandise transactions, ordering and distributing ticket *** and parking passes, stuffing Welcome Packages, name badges/credentials and other relevant tasks, as needed.
Required Qualifications & Skills
- At least one year of related experience in system administration or equivalent
- Basic understanding in HTML & understanding of JavaScript and CSS
- Proficient in Microsoft Office, Adobe Illustrator, and Adobe Photoshop or similar image editing software
- Validated ability to build functional Logic Rule (i.e. if, then, and, or)
- Excellent Guest Ser *** skills and familiarity with providing creative solutions and continuous improvement process
- Skilled in using reporting systems, running various reports, and analyzing data
- Strong organizational, attention to detail, and prioritization skills
- Collaboration skills with the ability to work both independently and on a team while partnering with all levels of management
- Ability to work a flexible schedule, including overtime, as needed
- Poised with vendor and software design to recommend and improve software capabilities
- Ability to handle confidential information, multi-task, and deliver quality and timely work
Preferred Qualifications
- Previous or current work experience with *** World
- Computer system knowledge of Certain (EventsWith *** ), Queue-It, Concur, Guest Ser *** Suite, and website and online form creation
- Experience with project/event management.
- Knowledge of Group markets (such as Resort Sales, Merchandise, *** Institute, Corporate, Public Relations, Sports, Recruiting, etc.)
- Ability to think out of the box and discover new ways of doing things
- Knowledge of event management solutions, cloud services, software as a ser *** (SaaS)
- Understanding of Payment Card Industry (PCI) and Personal Identifiable Information (PPI) laws and regulations
- Associate's Degree or Bachelor's Degree or equivalent experience
Education
- High School Diploma or equivalent
Additional Information
Benefits and Perks: *** offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only *** can provide. Learn more about our benefits and perks at *** .
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About *** World Resort:
Since opening in 1971, *** World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a *** vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic *** tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, *** World Resort cast members bring *** magic to life through unmatched attention to detail and superior guest service.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Destinations, LLC , which is part of a business we call *** World Resort .
*** Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.